TERMS & CONDITIONS

Privacy & Safety Policy

 

1. Information We Collect

• Personal Data: Name, delivery address, billing address, email, and phone number.

• Payment Details: Processed securely via encrypted gateways (e.g., Stripe/PayPal). We never store your card details.

• Technical Data: IP address, browser type, and cookies to improve your shopping experience.

 

2. How We Use Your Data

• Order Fulfillment: To process transactions, pack items, and deliver your orders.

• Customer Support: To answer your queries and resolve any issues with your purchases.

• Marketing: Only if you explicitly opt-in to receive our newsletter (you can unsubscribe anytime).

 

3. Data Sharing & Third Parties

• Couriers: Your name and address are shared with delivery services (e.g., Royal Mail, Evri).

• No Selling: We will never sell, rent, or trade your personal data to third parties.

 

4. Safety & Security

• SSL Encryption: Our website uses Secure Sockets Layer (SSL) to protect your data during checkout.

• Data Retention: We only keep your data for as long as necessary to fulfill statutory tax and legal obligations.

 

5. Your Rights (UK GDPR)

• Access: You can request a copy of the personal data we hold about you.

• Erasure: You can ask us to delete your personal data from our systems ("Right to be Forgotten").

• Corrections: You can request updates to inaccurate or incomplete information.

 

6. Contact Information

• Data Controller: For any privacy requests, contact us at privacy@[seudominio].co.uk.